Privacy Policy

1. Introduction

Clean Fox Home Cleaning (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our booking services, or engage with us in any way.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and property details provided when you book a service or create an account.
• Google Account Information: If you choose to sign in with Google, we receive your name, email address, and profile picture from Google. We do not access your Google password or any other Google account data.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Payment Information: Payment card details are processed securely by our third-party payment processor. We do not store your full card details on our servers.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our home cleaning services
• To process bookings, payments, and cancellations
• To communicate with you about your appointments and account
• To send service-related notifications and updates
• To improve our website and customer experience
• To comply with legal obligations

4. Google OAuth and Data Use

Our application uses Google OAuth 2.0 for authentication. When you sign in with Google, we access only the basic profile information that you consent to share: your name, email address, and profile picture. This information is used solely to create and manage your account on our platform. We do not share this data with third parties for marketing purposes. Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and email delivery services), provided they agree to keep your information confidential. We may also disclose information if required by law or to protect our rights and safety.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise these rights, please contact us using the details below.

9. Cookies and Tracking

We may use cookies and similar technologies to enhance your experience on our website, analyse usage patterns, and personalise content. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.